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Infoline Agent Role Description

Reports to: Operations Manager / Communications Coordinator
Location: Remote
Term Length: Minimum 6 months (with potential for extension)
Type: Volunteer / Unpaid Internship

Join Our Team as a Infoline Agent Role Description!

Help English speakers in Spain access the right information to navigate life’s challenges.

About Age in Spain

Age in Spain provides free information and support to English-speaking residents and newcomers. As an Infoline Agent, you’ll respond to phone and email enquiries, guiding people through key administrative processes and signposting them to essential services.

This remote role requires a minimum commitment of 4 hours per week and is ideal for empathetic, proactive volunteers who enjoy helping others.

In this role, you’ll be the “friendly face” of our technical support, ensuring that technology acts as a bridge, not a barrier. Whether you are helping an older person set up a video call or assisting our team with internal digital tools, your work will directly reduce isolation and empower our community.

What You’ll Do:
  • Answer calls and emails, providing practical information using Age in Spain’s resources.
  • Assist with Spanish administrative processes.
  • Refer enquirers to specialist services when needed.
  • Help update information resources and contribute to research.
  • Log interactions and provide feedback to the Infoline Manager.

 

What we offer

  • Full training & ongoing support (online & virtual sessions).
  • Flexible volunteering from anywhere in Spain.
  • A friendly team & community, with social meetups when possible.
  • Reimbursement of agreed expenses (e.g., travel for in-person meetings).
  • A meaningful role where you make a real difference!

 
What You need

  • Fluent in spoken & written English (Spanish is a plus)
  • Good communication, listening & people skills
  • Confidence using a computer & the internet
  • Ability to work independently
  • Commitment to at least 6 months of volunteering
Your Commitment:

The Infoline operates 11 AM – 1 PM.
Volunteers contribute at least 4 hours per week, with flexibility.

Why Join Us?:
  • Make a tangible difference by helping people overcome digital isolation.
  • Gain experience in service delivery and non-profit operations within an international context.
  • Build your communication and coaching skills in a supportive, mission-driven environment.
How to Apply:

If you’re excited about using your tech skills to empower others and strengthen our community, we’d love to hear from you!

APPLY HERE